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Unreliable and slow broadband - aluminium

Submitted on Thursday 14th May 2020

Rejected on Thursday 23rd July 2020

Current status: Rejected

Rejection code: no-action (see below for details)

Petition Action

Unreliable and slow broadband - aluminium

Petition Details

BT are aware of the issue (ongoing complaints from most households for 15-20 years). BT are refusing to upgrade the aluminium line to fibre due to the amount of work.. the box is also over 2k away.

Additional Information

Lockdown - Flaky internet service supplied via aluminium/copper. Most households are getting continuous and intermittent service failures along with slow broadband speed (5mbps or less, the majority of the time). Children who are home schooling are struggling to complete lessons and homework, the elderly and vulnerable (who are self isolating) cannot make or receive video calls and/or do their online shopping, banking and paperwork). People working from home are unable to complete video calls or log onto the network to download their email to keep working.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

Petitions need to call on the Government or Parliament to take a specific action.

We're not sure exactly what you'd like the Government or Parliament to do.

You could start a new petition explaining clearly what you would like the Government or Parliament to do.

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