Submitted on Friday 15th May 2020
Rejected on Friday 29th May 2020
Current status: Rejected
Rejection code: irrelevant (see below for details)
Force STA travel to provide full cash refunds consumers are legally entitled to
STA Travel are denying thousands of customers a cash refund they are issuing credit note refunds and forcing people in to this. This breaks every consumer law, the CAA law and the CMA law.
The government must get involved and assist people to get a cash refund, if that is what they have requested.
STA Travel are deliberately proving people with false information and misrepresentation of the law. It is a national disgrace that this company if blatantly flouting the law and laughing at everyone.
This have been well documented on the TV (Martin Lewis Money Show), national press.
The Civil Aviation Authority have also recently publicised the fact that consumer are entitled to a full cash refund within seven days. The Competitions and Markets Authority have also published that of the same. Why are STA Travel still allowed to get away with this, and provide consumers with false information.
The government must act NOW, this has gone on long enough
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and airlines or travel agents, not the Government or Parliament.
The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/
We have published the following petitions, which you might like to sign:
Require travel companies & airlines to pay compensation if no refund in 14 days: petition.parliament.uk/petitions/317878
Create a fund to reimburse money lost due to covid-19 travel cancellations: petition.parliament.uk/petitions/304912
You can find out more about coronavirus and how you can protect yourself and others here:
www.gov.uk/coronavirus
www.nhs.uk/conditions/coronavirus-covid-19/
The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: www.gov.uk/find-coronavirus-support
You can read NHS tips to help if you are worried about coronavirus here: www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
You can read impartial analysis of the Government response to coronavirus and policy developments here: commonslibrary.parliament.uk/coronavirus/
You may also be interested to know that because of the large number of petitions that have been started in relation to coronavirus, the Petitions Committee has been questioning the Government about its response to the coronavirus outbreak.
Find out more: committees.parliament.uk/work/192/the-governments-response-to-coronavirus/
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