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Make airlines refund their customers as per the law.

Submitted on Thursday 11th June 2020

Rejected on Tuesday 7th July 2020

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Make airlines refund their customers as per the law.

Petition Details

Enforce consumer protection laws to make airlines such as Ryanair provide refunds To customers as a result of cancelled flights. It should not be acceptable for a government to allow its citizens to be penalised at a time when money is tight for many people


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This petition was rejected

The Government e-Petitions Team gave the following reason:

Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and airlines or travel agents, not the Government or Parliament.

The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/

We have published the following petitions, which you might like to sign:

Require travel companies & airlines to pay compensation if no refund in 14 days: petition.parliament.uk/petitions/317878

Create a fund to reimburse money lost due to covid-19 travel cancellations: petition.parliament.uk/petitions/304912

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