Submitted on Tuesday 16th June 2020
Rejected on Monday 20th July 2020
Current status: Rejected
Rejection code: irrelevant (see below for details)
Demand that STA Travel refund all customers they are withholding refunds from
With backing from the Government, Parliament and MPS, STA travel might be pressured to reconsider its position on withholding refunds from customers. Many of these customers are students or recent graduates, who are currently unemployed and struggling financially during the Covid-19 outrbreak.
STA Travel specialises in once-in-a-lifetime travel experiences aimed at students and young people. They are refusing to refund many customers who have invested thousands of pounds in them, and are also failing to provide consistent, reassuring correspondence to these customers, while ignorantly advertising on social media. Many operators of tours & experiences STA sell have confirmed that they do not invoice STA until after the booking, and therefore this money never left STA's thieving hands.
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The Government e-Petitions Team gave the following reason:
Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and holiday operators, not the Government or Parliament.
We have published the following petitions, which you might like to sign:
Require travel companies & airlines to pay compensation if no refund in 14 days: petition.parliament.uk/petitions/317878
Create a fund to reimburse money lost due to covid-19 travel cancellations: petition.parliament.uk/petitions/304912
You can find out more about coronavirus and how you can protect yourself and others here:
www.gov.uk/coronavirus
www.nhs.uk/conditions/coronavirus-covid-19/
The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: www.gov.uk/find-coronavirus-support
You can read NHS tips to help if you are worried about coronavirus here: www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
You can read impartial analysis of the Government response to coronavirus and policy developments here: commonslibrary.parliament.uk/coronavirus/
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