Submitted on Tuesday 10th April 2012
Published on Monday 16th April 2012
Current status: Closed
Closed: Tuesday 16th April 2013
Signatures: 2
Ban the use of touch tone telephone menus for call centres
Touch-tone telephone menus, such as those used by Government departments, banks, etc., are neither time-saving, nor are they practical for those who are elderly, those with poor English and also those with special educational needs. In addition, those who have rotary dial telephones are unable to use these services. I would request a ban to these services, so that when you call one of these organisations you are put straight through to a member of the customer services team.
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