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Customer Service and call centre answering by a real person. Charged at normal

Submitted on Sunday 21st June 2020

Rejected on Tuesday 8th September 2020

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Customer Service and call centre answering by a real person. Charged at normal

Petition Details

Ensure phone calls are answered speedily without differing menu numbers to drive customers to distraction. Normal geographic or national rate numbers only. Firms not allowed to profit from their own mistakes/faults

Additional Information

Peace of mind in the pace of modern life


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This petition was rejected

The Government e-Petitions Team gave the following reason:

We can't accept your petition because the UK Government aren't responsible for the issue you raise. This would be an operational decision for individual companies, not the UK Government or Parliament.

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