Submitted on Monday 29th June 2020
Rejected on Monday 20th July 2020
Current status: Rejected
Rejection code: irrelevant (see below for details)
Look at holiday company on the beach to give customers back their refunds
I want the government to look at holiday companies. On the beach in particular or as example as we have been waiting months for a reply and are trying to do customers out of their entitled money. They are also using flight companies such as easy jet as an excuse to not pay back refunds.
I was due to go on holiday 31st May this year, but due to the corona virus my holiday was cancelled which I found out via Easy-jet and they emailed me saying I could claim for a refund or have a voucher for a flight at another time. On the beach have made no contact, they only reply to an online messaging service which takes days to come back with an answer. They are also not checking full amounts paid and only offering part refund. We cant get through via telephone or email the service is poor.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and holiday operators, not the Government or Parliament.
We have published the following petitions, which you might like to sign:
Require travel companies & airlines to pay compensation if no refund in 14 days: petition.parliament.uk/petitions/317878
Create a fund to reimburse money lost due to covid-19 travel cancellations: petition.parliament.uk/petitions/304912
You can find out more about coronavirus and how you can protect yourself and others here:
www.gov.uk/coronavirus
www.nhs.uk/conditions/coronavirus-covid-19/
The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: www.gov.uk/find-coronavirus-support
You can read NHS tips to help if you are worried about coronavirus here: www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
You can read impartial analysis of the Government response to coronavirus and policy developments here: commonslibrary.parliament.uk/coronavirus/
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