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Force Travel Agents & Airlines to issue refunds in a reasonable timescale

Submitted on Saturday 4th July 2020

Rejected on Monday 20th July 2020

Current status: Rejected

Rejection code: duplicate (see below for details)

Petition Action

Force Travel Agents & Airlines to issue refunds in a reasonable timescale

Petition Details

force travel agents and airlines to refund customers money in a timely manner in line with their own regulations and not months later. Parliament needs to enforce travel regulations otherwise whats the point in having them.

Additional Information

people have been waiting from March to get refunds for cancelled holidays and flights due to Covid-19 and travel agents and airlines are not refunding money quickly enough. Some people have lost their jobs due to the pandemic so could use the money to survive.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

There's already a petition about this issue. We cannot accept a new petition when we already have one about a very similar issue.

You are more likely to get action on this issue if you sign and share a single petition.

We have published the following petitions, which you might like to sign:

Require travel companies & airlines to pay compensation if no refund in 14 days: petition.parliament.uk/petitions/317878

Create a fund to reimburse money lost due to covid-19 travel cancellations: petition.parliament.uk/petitions/304912

Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and airlines or holiday operators, not the Government or Parliament.

The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/

You can find out more about coronavirus and how you can protect yourself and others here:
www.gov.uk/coronavirus
www.nhs.uk/conditions/coronavirus-covid-19/

The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: www.gov.uk/find-coronavirus-support

You can read NHS tips to help if you are worried about coronavirus here: www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips

You can read impartial analysis of the Government response to coronavirus and policy developments here: commonslibrary.parliament.uk/coronavirus/

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