Submitted on Tuesday 7th July 2020
Rejected on Monday 20th July 2020
Current status: Rejected
Rejection code: irrelevant (see below for details)
Hold easyjet to account for their treatment of customers in relation to refunds
Summon easyjet (and other airlines behaving similarly) to a Public Enquiry to understand why refunds for cancelled flights are taking so long, why customer services are unresponsive, why communication is poor and what action is being taken to address these issues.
There has been a widespread impact on air travelers across the country and this is adding misery during an already difficult time. There is no agency or regulator that has authority to hold these airlines to account. Ultimately such behavior should outlawed and companies need to accept that the associated overheads with providing good customer service when cancelling flights are part of the cost of doing business.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and airlines or holiday operators, not the Government or Parliament.
The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/
We have published the following petitions, which you might like to sign:
Require travel companies & airlines to pay compensation if no refund in 14 days: petition.parliament.uk/petitions/317878
Create a fund to reimburse money lost due to covid-19 travel cancellations: petition.parliament.uk/petitions/304912
You can find out more about coronavirus and how you can protect yourself and others here:
www.gov.uk/coronavirus
www.nhs.uk/conditions/coronavirus-covid-19/
The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: www.gov.uk/find-coronavirus-support
You can read NHS tips to help if you are worried about coronavirus here: www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
You can read impartial analysis of the Government response to coronavirus and policy developments here: commonslibrary.parliament.uk/coronavirus/
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