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Mandatory refunding by Travel Operators For vulnerable people due to COVID-19

Submitted on Saturday 11th July 2020

Rejected on Monday 20th July 2020

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Mandatory refunding by Travel Operators For vulnerable people due to COVID-19

Petition Details

People taking Immune Suppressants for Diseases can not travel as catching the virus is significantly increased and the effects are catastrophic. Cancellation is currently non refundable, however due to COVID-19 there is no alternative other than to cancel.

Additional Information

Make it mandatory for Holiday Operators To refund all money including deposits to vulnerable people who can not travel because of COVID-19.


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This petition was rejected

The Government e-Petitions Team gave the following reason:


Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and holiday operators, not the Government or Parliament.

The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/

We have published the following petitions, which you might like to sign:

Require travel companies & airlines to pay compensation if no refund in 14 days: petition.parliament.uk/petitions/317878

Create a fund to reimburse money lost due to covid-19 travel cancellations: petition.parliament.uk/petitions/304912

You can find out more about coronavirus and how you can protect yourself and others here:
www.gov.uk/coronavirus
www.nhs.uk/conditions/coronavirus-covid-19/

The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: www.gov.uk/find-coronavirus-support

You can read NHS tips to help if you are worried about coronavirus here: www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips

You can read impartial analysis of the Government response to coronavirus and policy developments here: commonslibrary.parliament.uk/coronavirus/

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