Have your say on government e-petitions

Callers to "Call Centres" should not be charged while in a queue

Submitted on Thursday 5th July 2012

Published on Friday 6th July 2012

Current status: Closed

Closed: Saturday 6th July 2013

Signatures: 37

Petition Action

Callers to "Call Centres" should not be charged while in a queue

Additional Information

It is common to wait for long periods in a queue while trying to get in touch with a service provider. The government are just as guilty of causing this problem as any commercial organisation. In particular there are many complaints of significant sums spent waiting to talk to Customs and Revenue, and DVLA.

It should become mandatory that customers are not charged for calls when they are not talking to an operator or transacting business in an automated system. Time spent in a queue should be paid for by the telecoms carrier or the call centre managment (the customer would not care which). This would encourage organisations to properly resource these centres, and so not penalise customers. This is particularly galling with Customs and Revenue, where failure to comply can lead to penalties, yet it can be very difficult to talk to the organisation.


You can't sign this petition because it is now closed. But you can still comment on it here at Repetition.me!

Have your say on this petition!

comments powered by Disqus

repetition.me is a Good Stuff website

3.139.87.113 Thu, 21 Nov 2024 20:16:18 +0000