UKBA - Demanding Better Service For Visa Applicants

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UKBA - Demanding Better Service For Visa Applicants

Additional Information

TNT wants the UKBA to change the way it treats visa applicants so that:

✔ Every applicant receives correspondence when an application has been received
✔ Advice is then sent to all applicants detailing the process system and what it means for those wanting
to work or travel
✔ Every applicant gets access to an emergency helpline which they can call for updates at any time, not only after six months
✔ The target for processing visas for those based in the UK who are eligible to work is reduced to three months
✔ A full refund is offered to applicants if their application takes longer than the target time if it is due to UKBA incompetency
✔ The amount of premium service appointments is increased – and a full refund is offered to applicants if the UKBA doesn’t adhere to the allotted 24-hour timescale
✔ Applicants wishing to extend visas to stay in the UK can do so before the ‘28 days before expiry’ deadline

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