Submitted on Saturday 30th July 2011
Published on Friday 5th August 2011
Current status: Closed
Closed: Sunday 5th August 2012
HMRC inspectors, collectors and other staff are the main interface between the Government and all British citizens. HMRC is failing to SERVE the public and is continuing to ABUSE the public it is supposed to be serving. The Ombudsman is upholding increasing numbers of complaints against this failed department. However, the thousands of complaints not upheld are a more serious and sinister concern. The Ombudsman does not judge complaints against ordinary standards of decency and justice, but against HMRC's own codes of practice. Urgent reform is required.
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