Staff at DWP Call Centres should be able to give correct information to claimants

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Staff at DWP Call Centres should be able to give correct information to claimants

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Before being let loose on claimants, staff in DWP Call Centres should be trained properly. For example, a two month sick note lasts for just that unless you happen be the DWP who think that it lasts for two months and four days.

DWP staff tell you to take a sick note to your local job centre. What they don't tell you is that you need to make an appointment. When you query this with them, you are told that your query is irrelevant.

If people who are lucky enough to have a job and make the same mistakes as these people make, they would have lost their jobs time and time again.

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