Submitted on Thursday 13th August 2020
Rejected on Tuesday 8th September 2020
Current status: Rejected
Rejection code: irrelevant (see below for details)
Companies must let customers cancel subscriptions online
There are an increasing number of services that can be either joined or upgraded online, but cannot be canceled online. Sometimes they do offer a phone option, but that is not the same.
I think that if you can subscribe to something online you should be able to unsubscribe online
This is clearly a marketing strategy as it makes it very easy to subscribe and harder to unsubscribe. Companies that I know that do this: The Guardian, Virgin Media.
Other countries have already solved this (e.g. California: https://www.cnet.com/news/companies-must-let-customers-cancel-subscriptions-online-california-law-says/)
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
We can't accept your petition because the UK Government and Parliament aren't responsible for the issue you raise. This is a matter for individual companies.
3.133.128.39 Fri, 17 May 2024 21:13:18 +0100
