Submitted on Sunday 6th September 2020
Rejected on Friday 11th September 2020
Current status: Rejected
Rejection code: irrelevant (see below for details)
Force Love holidays to refund customers immediately.
Love holidays.com are holding on to customers money for months and months. They are supposed to refund money within 14-days and there are thousands of people still waiting for their money for 5 months plus.
They are legally obliged to refund money within 14-days and they are blatantly ignoring the law; the legal system and the government is doing nothing about this. There are literally hundreds of thousands of people being cheated out of their money. It's an utter disgrace and love holidays are not the only company at fault.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and airlines or travel agents, not the Government or Parliament.
The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/
You may also find useful information here: www.theretailombudsman.org.uk/consumer-advice-travel/
We have published a petition calling on the Government to create a fund to reimburse money lost due to covid-19 travel cancellations, which you might like to sign: petition.parliament.uk/petitions/304912
18.116.63.213 Fri, 15 Nov 2024 13:28:12 +0000
