Submitted on Thursday 10th December 2020
Rejected on Wednesday 16th December 2020
Current status: Rejected
Rejection code: no-action (see below for details)
Standardise Energy Company Customer Service to an acceptable level.
It is very apparent now that many Energy Companies are very poor at providing customer service and we have all had bad experiences. It is at a level where it is difficult to conceive how CS could be so bad and therefore must be designed that way. It is now time to force a standard of CS.
Poor CS is easily proven by simply logging onto any of their social media sites and reading the customer posts. 99% of responses from customers have nothing to do with the provider's story or post and is purely criticism about how they have been treated. I have proposed a framework of customer service streams and to what standard each one should perform. This petition page is very restricted and I am unable to put forward my proposals in such a poorly designed form. I will provide separately.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
Petitions need to call on the Government or Parliament to take a specific action.
We're not sure exactly what you'd like the Government or Parliament to do. We can't accept further submissions on petitions beyond the space provided.
You could start a new petition explaining more clearly what you would like the Government or Parliament to do.
18.227.190.93 Wed, 08 May 2024 07:17:53 +0100
