Submitted on Thursday 25th March 2021
Rejected on Wednesday 31st March 2021
Current status: Rejected
Rejection code: irrelevant (see below for details)
Make sending business email from a "No Reply" address unlawful
To pass a law that makes it unlawful for a business to send out emails from an address that does not accept response emails.
An annoying aspect of email practices is that businesses will often send out email from a 'No Reply' address, usually in response to complaints or queries from the public.This prevents the recipient from replying to that address.
This practice causes inconvenience to the recipient who then not only has to find another route by which to communicate (often surface mail or telephone) with the additional inconvenience being that there is no single store of the communication trail for speedy review.
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The Government e-Petitions Team gave the following reason:
How a business manages its customer service is a matter for them, not the UK Government or Parliament. If customers are dissatisfied with a particular business's use of such emails, they are of course welcome to take their custom elsewhere.
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