British telecoms always breach their contract by increasing rental within a 12 month contract but enforce penalty on cancellation

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British telecoms always breach their contract by increasing rental within a 12 month contract but enforce penalty on cancellation

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I would like the government to investigate BT as I feel they use their position as a big company to cheat ordinary people. For example ,I have just moved to a new 12 month contract in nov 2013 and now they want to increase the price in January 2014. This is what they always do. Whenever I call them they tell me it's happening to all their customers and BT is a very big company. On the other hand I cannot make a change to the contract without being penalised.

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