Improve standards at DVLA; make them answerable for maladministration, rather than the public. A functional contact point for public.

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Improve standards at DVLA; make them answerable for maladministration, rather than the public. A functional contact point for public.

Additional Information

Improve Service at DVLA to a standard expected of a government office. To make DVLA answerable for their actions and maladministration, and unable to hide their errors using fines.

For the Gov to set out a minimum service guarantee. Set time limit for V5C processing and stop duplicated V5C's being used to fine public unable to TAX/SORN without V5C. Alternatively offer a v5c-free form of doing so.

Customer service guarantee - to allow the public to gain advice on issues politely, not a postal service that is not responded to, or abuse from DVLA staff.

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