Submitted on Monday 23rd August 2021
Rejected on Tuesday 31st August 2021
Current status: Rejected
Rejection code: irrelevant (see below for details)
Stop Poor Customer Communication where No access to Personal Response is enabled
When Customers are sent an email, they should be able to reply without getting a 'No Reply' response. The same applies to Verbal Communication where menu driven telephone answering never gives an option to talk to a person. Internal and external communication are paramaount to business growth in UK
UK recovery depends on business growth and repeat business is the fastest and cheapest means of growth. No reply email and menu driven telephone answering is a millstone around the neck of repeat business and will stunt growth as issues remain unresolved and the willingness to repurchase wains.
Busines may save the cost of some operatives but the attrition level of customers will always outweigh the savings by a muliple in Customer Defection and lost revenue.
FAQ's never addresses an issue.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
How a private business delivers its customer services is a matter for it, not the UK Government or Parliament. Customers are equally within their rights to decide whether to use the services of a particular company based on how it provides customer service.
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