Submitted on Sunday 2nd February 2014
Published on Monday 3rd February 2014
Current status: Closed
Closed: Tuesday 3rd February 2015
Signatures: 6
The Department for Transport should oblige the DVLA to meet improved levels of customer service, including legally enforceable minimum standards.
The Department for Transport should oblige the DVLA to meet improved levels of customer service, including legally enforceable minimum standards.
(A) The DVLA should be required to provide advice to users by phone, by post, or electronically promptly, politely, and free of charge about any issues of difficulty concerning driver and vehicle licensing.
(B) Users should be able to make complaints about errors, delays and maladministration by the DVLA, using a well-publicised and readily accessible complaints route.
(C) The DVLA should be set maximum time limits for carrying out administrative processes, including issuing V5C documents, and should have to apologise to users and refund fees if the time limits are exceeded.
(D) Where a financial penalty has been imposed on a user as a result of delays or errors of DVLA, the penalty should be cancelled, and any disputes about penalties should be determined by a judicial authority wholly independent of DVLA."
You can't sign this petition because it is now closed. But you can still comment on it here at Repetition.me!
3.144.17.181 Sat, 23 Nov 2024 09:57:02 +0000
