Amend Consumer Protection Law to Clarify Airline Passengers' Rights

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Amend Consumer Protection Law to Clarify Airline Passengers' Rights

Petition Details

According to the Competition and Marketing Authority, "the law does not provide passengers with a sufficiently clear right to a refund" during circumstances such as when lockdown laws prevent the boarding of a flight. In light of the COVID-19 Pandemic, the government should clarify these laws.

Additional Information

Many people have lost money to airlines during the pandemic due to being unable to legally board a flight following a change in lockdown laws after the booking of a flight.

The consumer protection law in this area is unclear and should be amended to explicitly state the rights of passengers who are legally unable to board a flight.

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