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Investigate massive delays and inconsistencies within the Passport Office

Submitted by Aaron Wilson on Wednesday 16th February 2022

Published on Tuesday 22nd February 2022

Current status: Closed

Closed: Monday 22nd August 2022

Signatures: 10,191

Relevant Departments

Tagged with

Children ~ delayed ~ Money ~ Officers ~ Passport Office ~ Passports ~ paying ~ People ~ step ~ Steps ~ system ~ Time ~ Useless ~ weeks ~ WHAT IS HAPPENING

Petition Action

Investigate massive delays and inconsistencies within the Passport Office

Petition Details

The government should investigate the current state of the Passport Office and work towards improving the service overall by shortening wait times, fixing the dire standard of customer service and implement a more detailed tracking system for people's applications.

Additional Information

Current inconsistent wait times and responses (or therefore lack of) from the passport office is currently causing immense amounts of stress for people applying/renewing their or their children's passports.

10 weeks processing time, passports and important documents going missing and total lack of communication or explanation of what is happening at each step in the process causes people to call in/complain online and receive useless responses after paying extortionate amounts of money.


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