Submitted by Aaron Wilson on Wednesday 16th February 2022
Published on Tuesday 22nd February 2022
Current status: Closed
Closed: Monday 22nd August 2022
Signatures: 10,191
Investigate massive delays and inconsistencies within the Passport Office
The government should investigate the current state of the Passport Office and work towards improving the service overall by shortening wait times, fixing the dire standard of customer service and implement a more detailed tracking system for people's applications.
Current inconsistent wait times and responses (or therefore lack of) from the passport office is currently causing immense amounts of stress for people applying/renewing their or their children's passports.
10 weeks processing time, passports and important documents going missing and total lack of communication or explanation of what is happening at each step in the process causes people to call in/complain online and receive useless responses after paying extortionate amounts of money.
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