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Cap the discount that can be applied by internet and television providers

Submitted on Thursday 26th May 2022

Rejected on Tuesday 31st May 2022

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Cap the discount that can be applied by internet and television providers

Petition Details

Providers of internet and television services inflate the true value of their services before providing hefty upfront discounts. They then take advantage of the automatic renewal process which requires no input from the customer to roll-over onto the heavily inflated undiscounted price.

Additional Information

Place a cap on the percent (%) discount that can be applied to a product, so that the undiscounted rate more accurately reflects the real value of the product. This will limit the increase

AND/OR

Stop automatic renewals when the renewal price exceeds a given percentage (%) of the original price.

My bill was due to renew with an 89% increase whilst new customers were able to join at a rate that was 4% below my current rate for the exact same product.

These practices punish the vulnerable.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

It is a matter for individual internet and television companies to decide how they market and price their services, rather than the Government.

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