Submitted on Friday 27th May 2022
Rejected on Wednesday 1st June 2022
Current status: Rejected
Rejection code: irrelevant (see below for details)
Investigate Banks who have closed customers bank accounts without just cause.
Bring the banks (especially Natwest) under the law to protect the rights of all customers from the poorest to the richest. Banking conitions should be define by the law not the banks, who seem to be able to change their terms with impunity.
There seems to be no legislation in place to safeguard customers from their accounts being closed or protect them from the hardship caused by doing so. Banks should exist to provide a service to the public and there should be legislation in place to protect their customers from being without banking services
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The Government e-Petitions Team gave the following reason:
Decisions around the operation of bank accounts are a matter for individual banks rather than for the Government. If you'd like to make a complaint about your experience, the Financial Ombudsman will be able to help you: www.financial-ombudsman.org.uk/
You can also register a complaint at www.gov.uk/complain-financial-service
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