Submitted on Saturday 28th May 2022
Rejected on Wednesday 1st June 2022
Current status: Rejected
Rejection code: irrelevant (see below for details)
Stop All Energy Supplier Companies from Billing Estimated Incorrect Bills...
To stop All Electricity and Gas Supplying Companies here in the UK demanding payment of incorrect, estimated bills when meter reads have been provided. Customers are vulnerable, elderly or on a low income and receiving inaccurate bills is particularly traumatic and unhelpful at this time
To legislate that when Meter readings are provided and are correct (whether completed by the customer online, over the telephone) or by the Contracted Meter Reader that only an Accurate bill can be Computer generated allowing All Customers to only pay for the Energy that they are using. If an error has been created ; that All Companies have a dedicated override team that can amend incorrect bills within 10 working days. Many have experienced wait times of 9 months which is unacceptable.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
We can't accept your petition because the UK Government and Parliament aren't responsible for the issue you raise. This is a matter for the independent energy regulator, Ofgem.
Ofgem already requires companies to respond to complaints (such as complaints about being overcharged based on inaccurate meter readings) within 8 weeks, and the Energy Ombudsman can examine complaints that haven't been resolved after 8 weeks.
You can find out how to make a complaint to your energy supplier, and how to contact the Energy Ombudsman, here: www.ofgem.gov.uk/information-consumers/energy-advice-households/making-complaint-about-your-energy-supplier-or-network-operator
52.15.63.145 Fri, 19 Apr 2024 10:20:17 +0100
