Have your say on government e-petitions

Stop online ticket retailers from charging service, facility and processing fees

Submitted on Thursday 23rd June 2022

Rejected on Tuesday 28th June 2022

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Stop online ticket retailers from charging service, facility and processing fees

Petition Details

It should not be allowed than online ticket retailers can charge such extortionate fees when buying tickets online. Examples include, service charge, facility charge, processing fee, booking fee. The ticket price advertised should be what you pay, with no hidden extras.

Additional Information

Theatre, music and live performance should be accessible to all and it's getting to the point that fee's are costing more than the ticket itself. Most tickets are now mobile or app based anyway and I feel there should be a cap or a complete ban on what fees can be charged when purchasing online.

I recently brought tickets for an event and I was charged £11.10 in fees per ticket, I brought 4 in total and the fees came to £44.40 making each ticket £67.30 when the original face value was £56.20.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

We can only accept petitions about things the Government or Parliament are directly responsible for.

Decisions about the prices of tickets, including any administrative or service charges that are applied to these, are a matter for individual ticket retailers, not the UK Government or Parliament.

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