Submitted on Wednesday 20th July 2022
Rejected on Friday 22nd July 2022
Current status: Rejected
Rejection code: irrelevant (see below for details)
Online Travel agents must honour and protect consumer rights under UK law
I want parliament to hold online travel agents accountable for flights that are not booked in time by the agency, missed due to airport issues, weather condition issues and any non fault by the customer, should be honoured by the online travel agency within their mandatory policy to trade in the UK
Full refunds should be given or alternative flights, so that customers can get safely to their destinations, or home without issues.
Accommodation should also be provided to non-nationals of a country where customers are in transit, as part of the travel agents assurance and safe protection.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and airlines or travel agents, including online travel agents, not the Government or Parliament.
The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/
We have published the following petition, which you might like to sign:
Require airlines to refund the full cost of cancelled flights automatically.
petition.parliament.uk/petitions/617682
18.227.111.30 Sat, 16 Nov 2024 07:21:29 +0000
