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Online taxi companies to charge drivers who accept and then cancel an order

Submitted on Sunday 24th July 2022

Rejected on Tuesday 26th July 2022

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Online taxi companies to charge drivers who accept and then cancel an order

Petition Details

Drivers using companies such as Bolt, Uber, etc. should be charged for accepting rides and then cancelling on customers. It is too easy for drivers to cancel rides on customers once accepted. Drivers are not obliged to accept. Companies should agree to charge drivers for cancelled rides.

Additional Information

This is particularly dangerous for young adults using apps late at night on their own - an accepted ride should be a contracted agreement. Cancelled rides for customers face charges; the same should apply for drivers, especially considering the safety concerns of customers.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

We can only accept petitions about things the Government or Parliament are directly responsible for.

Decisions about terms and conditions for taxi companies are a matter for individual companies, not the UK Government or Parliament.

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