Submitted on Friday 2nd December 2022
Rejected on Wednesday 7th December 2022
Current status: Rejected
Rejection code: irrelevant (see below for details)
Pass a law that online retailers must specify the name of their couriers
The courier company(s) name should be prominently displayed on the payment page.
Customers should be entitled to full refund of delivery charges if deliveries aren’t made to agreed schedules such as next day, 3 working days etc.
Social media is full of comments from people about lost/missing/incorrectly delivered parcels, this is often down to one or two delivery companies. This causes inconvenience & frustration when goods arrive late, don’t arrive or arrive late.
Such a law would ensure retailers used reliable couriers & take swift action when poor service is highlighted, currently there is no incentive to improve.
The law would give customers the option to consider ordering using a company with a reliable courier.
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The Government e-Petitions Team gave the following reason:
3.144.227.52 Tue, 21 May 2024 15:41:35 +0100
