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Mandate banks and payment processors to make refunds within 2 hours.

Submitted on Tuesday 20th December 2022

Rejected on Friday 23rd December 2022

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Mandate banks and payment processors to make refunds within 2 hours.

Petition Details

Change primary legislation to mandate banks and payment processors to refund card payments within 2 hours rather than 5-7 days. There is no excuse in the 21st century that companies can take money immediately but customers need to wait up to 7 days for the money to be returned.

Additional Information

The cost of living crisis is hitting everyone hard, particularly those on a low income. You purchase an item with your card and the money is put on authorisation pending immediately, and usually taken within 24 hours. But if a retailer makes a mistake and your order is canceled, it can take up to 7 days to have those funds returned. If your disposable income was £60 and you bought £60 worth of food, a situation like this leaves you with no money and no food for 7 days.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

It’s about something that the UK Government or Parliament is not directly responsible for. The time taken to issue a refund is the responsibility of individual banks and retailers.

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