Submitted on Wednesday 28th December 2022
Rejected on Thursday 29th December 2022
Current status: Rejected
Rejection code: irrelevant (see below for details)
Organisations/companies to have a bereavement and power of attorney department.
Legislate that organisations/companies have a bereavement and power of attorney department staffed by specialist employees and provide a free call number easily visible on websites and paper correspondence.
Closing/changing accounts after the death of a relative/looking after the affairs of someone without mental capacity is emotionally challenging and stressful. It is harder when companies confuse technology with service. Companies should have a specialist, trained department providing a sensitive service to customers and a free phone number to be shown prominently on websites and paper correspondence. Customers should expect their call to answered quickly and efficiently by a person.
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The Government e-Petitions Team gave the following reason:
We can't accept your petition because the UK Government and Parliament aren't responsible for the issue you raise. This is a decision for individual companies.
3.145.110.99 Thu, 21 Nov 2024 11:10:14 +0000
