Submitted on Friday 24th March 2023
Rejected on Wednesday 29th March 2023
Current status: Rejected
Rejection code: irrelevant (see below for details)
Lengthen the hours and dates that people can contact their local council.
Calling your local council, DWP, HMRC etc is only available to you through the hours of Monday to Friday 9am to 5pm. These services should be available for longer hours and even on the weekends.
Many people have personal responsibilities during these hours. They go to work, school etc and it isn't possible for them to find the time to make these calls. This is in addition to the long wait times so even if you manage to make a call later on in the day, you still may not be able to reach these services in time.
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The Government e-Petitions Team gave the following reason:
Opening hours for local authority services are a matter for individual local authorities.
3.147.6.176 Sat, 23 Nov 2024 09:59:23 +0000
