Have your say on government e-petitions

Make Service Charges and Admin Fees illegal.

Submitted on Tuesday 4th April 2023

Rejected on Wednesday 26th April 2023

Current status: Rejected

Rejection code: no-action (see below for details)

Petition Action

Make Service Charges and Admin Fees illegal.

Petition Details

Stop companies from applying unreasonable and/or unnecessary service charges and admin fees.

Additional Information

Many companies apply unreasonable and/or unnecessary service charges or admin fees, when no administration or additional service has been provided.

I would like the government to discuss making it illegal for any company, online or otherwise, to be able to charge unreasonable and/or unnecessary service charges and admin fees. In particular, where no company employee involvement is required, such as e-tickets. Service Charges on withdrawing your own money from a ATM should also be made illegal.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

We understand that you're concerned about fees but we're not sure what specific fees or companies you're concerned about.

You can find out about how the law protects your consumer rights when you buy goods or services, and who to contact for consumer protection advice here:

www.gov.uk/consumer-protection-rights

We could accept a petition calling for the Government to ban cash machine charges, if that's something that you'd like to see.

Have your say on this petition!

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