Submitted by Andy Gibbs on Thursday 13th April 2023
Published on Monday 17th April 2023
Current status: Closed
Closed: Tuesday 17th October 2023
Signatures: 607
Relevant Departments
Increase resources for HMRC to improve customer service
HMRC’s customer service performance has declined and this causes significant problems for taxpayers and agents. We believe delays to Making Tax Digital and plans to move more enquiries to digital channels mean additional resources are needed to provide the country with an effective tax service.
HMRC has reduced its customer service staff numbers from 25,500 to 19,500 and we believe HMRC needs additional resources to meet demand. Whilst we welcome HMRC's move to online services, we are not convinced this will happen fast enough and are concerned vulnerable individuals may be left behind. There will always be a demand for traditional channels and the service level can be improved with extra resources.
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