Increase resources for HMRC to improve customer service

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Petition Action

Increase resources for HMRC to improve customer service

Petition Details

HMRC’s customer service performance has declined and this causes significant problems for taxpayers and agents. We believe delays to Making Tax Digital and plans to move more enquiries to digital channels mean additional resources are needed to provide the country with an effective tax service.

Additional Information

HMRC has reduced its customer service staff numbers from 25,500 to 19,500 and we believe HMRC needs additional resources to meet demand. Whilst we welcome HMRC's move to online services, we are not convinced this will happen fast enough and are concerned vulnerable individuals may be left behind. There will always be a demand for traditional channels and the service level can be improved with extra resources.

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