Submitted by F Hutcheson on Saturday 16th December 2023
Published on Thursday 4th January 2024
Current status: Open
Open until: Thursday 4th July 2024
Current Signatures: 36
(count is updated approximately hourly)
Relevant Departments
Require companies to publish wait time on phones, with fines for excessive waits
Require the quarterly publication of statistics for phone queuing and fine businesses who have excessive wait times.
I believe that many businesses are abusing customers with ridiculous under-staffing in a necessary function. It is unfair that a consumer is treated thus when the business won’t accept email communications. All too often I spend many hours being kept on hold in order to have a 1 minute conversation with a service provider. Why is the customer’s time treated as if of such little value to save the business the cost of staffing appropriately? I believe that it is abusive in the modern era.
If you want to sign this petition (as opposed to merely discuss it), you need to do that on the government's e-Petitions website.
3.12.71.237 Sat, 04 May 2024 07:31:39 +0100