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A law requiring UK businesses to provide a direct telephone line for customers.

Submitted on Sunday 25th February 2024

Rejected on Wednesday 6th March 2024

Current status: Rejected

Rejection code: duplicate (see below for details)

Petition Action

A law requiring UK businesses to provide a direct telephone line for customers.

Petition Details

Make sure that these lines are either free or charged at a fair basic rate. Also ensure numbers are prominent on internet home pages and hard copies of publicity and marketing material.

Additional Information

More and more businesses nowadays make themselves remote from customers relying on the individual to do work online. Not all individuals are comfortable with this. It is vexatious and it also damages brands. We need to make sure that businesses do not abdicate their responsibility to help and be accountable to their customers who pay money for their goods and services.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

There's already a petition about this issue. We cannot accept a new petition when we already have one about a very similar issue.

You are more likely to get action on this issue if you sign and share a single petition.

You may wish to sign the following petition, which calls for the same action:

All UK companies must provide a manned customer telephone helpline
petition.parliament.uk/petitions/649763

Have your say on this petition!

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