Submitted by Annette Dolan on Tuesday 19th March 2024
Published on Monday 8th April 2024
Current status: Open
Open until: Tuesday 8th October 2024
Current Signatures: 496
(count is updated approximately hourly)
Relevant Departments
Introduce fines for long phone waiting times & require lines for older people
We think the Government should clamp down on phone waiting times for companies providing vital services, and require these companies to set up specific phone lines for older people. We think these businesses need to service their customers in good time.
We think that fines for more than a 10-minute phone wait for gas, electricity, water, phone, public transport and other vital service companies should be introduced. Long waits can affect many people, especially older people who are nervous of new technology. They should be able to speak to a person – and should have a specific line that doesn’t put them through to a computer. In my role as managing director for a small business, I have wasted hours trying to contact the right people to deal with problems and this takes time away from running my company.
If you want to sign this petition (as opposed to merely discuss it), you need to do that on the government's e-Petitions website.
18.218.129.100 Wed, 01 May 2024 06:16:45 +0100