Submitted on Tuesday 19th March 2024
Rejected on Friday 19th April 2024
Current status: Rejected
Rejection code: duplicate (see below for details)
Ensure HMRC maintains telephone helplines for Self Assessment, VAT and PAYE
The Government should ensure that HMRC makes telephone access to help and support for taxpayers available throughout the year. Too many people cannot deal with their queries online and should not have to wait until half the tax year has passed.
HMRC telephone waiting times are increasing, more people are being drawn into tax with tax thresholds frozen, HMRC supposedly wants people to file tax returns early, yet closes the helpline that should be there to help them. The HMRC Charter is a legal requirement under the Finance Act 2009 and says "We’ll provide services that are designed around what you need to do, and are accessible, easy and quick to use, minimising the cost to you." The government needs to ensure HMRC does this.
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The Government e-Petitions Team gave the following reason:
There's already a petition about this issue. We cannot accept a new petition when we already have one about a very similar issue.
You are more likely to get action on this issue if you sign and share a single petition.
You may wish to sign this petition which calls for a similar action: petition.parliament.uk/petitions/659220
3.149.229.253 Sat, 04 May 2024 10:39:16 +0100
