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Customers should be able to leave mobile phone contracts without charge if providers cannot provide good continuous service

Submitted on Saturday 19th July 2014

Rejected on Wednesday 21st June 2017

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Customers should be able to leave mobile phone contracts without charge if providers cannot provide good continuous service

Additional Information

Mobile phone companies attach customers to long term 24 month contracts. If a company has, on a customer basis, continuous problems where said customers are unable to either make calls, send texts or connect to the internet, customers should be able to leave their contracts, without additional charges, as company has been unable to provide the service it promised.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

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