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Ban businesses adding service charges to bills without prior customer consent

Submitted by Darwin Thomas Meprethu on Thursday 26th December 2024

Published on Thursday 20th February 2025

Current status: Closed

Closed: Wednesday 20th August 2025

Signatures: 516

Relevant Departments

Tagged with

Accept ~ Bills ~ Busy ~ Charged ~ Ensure ~ FINES ~ Hotels ~ measures ~ Payment ~ Prior ~ Promoting ~ Protecting ~ protection ~ Reported ~ Restaurants ~ Rule ~ Unfair

Petition Action

Ban businesses adding service charges to bills without prior customer consent

Petition Details

I want the Government to ban restaurants and hotels from automatically adding service charges to bills without prior customer consent. I feel many businesses take advantage of diners by imposing these charges without making it clear that they are optional.

Additional Information

Instead of adding the charge automatically, I think businesses should be required to present it clearly on the payment machine, giving customers the choice to accept or decline.

To ensure compliance, I think the Government should introduce strict measures, including fines for businesses that violate this rule. I think there should also be a simple and accessible way for customers to report violations. I think these measures would promote fairness and transparency, holding businesses accountable while protecting consumers from unfair practices.


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