Ban on requiring an app to access purchased tickets

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Petition Action

Ban on requiring an app to access purchased tickets

Petition Details

The government should update relevant legislation, so digital tickets can always be accessed offline without a mobile app.

We think possible arguments regarding security do not outweigh the necessity of customer choice, access, and control

Additional Information

Many providers sell physical paper tickets as a matter of customer preference, and to include people with limited access or skills with digital devices.

We are concerned that some platforms mandate the use of a specific, proprietary mobile app, which may only be available on selected devices, gravely limiting customer choice.

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