Automatic refunds for train delays

• Petition
• Statistics

Petition Action

Automatic refunds for train delays

Additional Information

Train passengers are foregoing more than £100 million in compensation for delays and cancellations.

This is due, in part, to passengers being unaware of their rights; confusing and differing delay repay policies between the franchise operators; and an overly burdensome process to reclaim any fairs.

Against a backdrop of increasing prices; increasing delays on certain networks; and National Express leading the way by implementing automatic e-refunds on the c2c franchise; the time is right for the government to renegotiate and standardise the "delay repay" scheme with all franchise holders, which should include the phasing in of automatic e-refunds. This should also be applicable to the London Underground network.

---

You can't sign this petition because it is now closed. But you can still comment on it here at Repetition.me!

Have your say on this petition!

comments powered by Disqus