Submitted on Saturday 30th August 2025
Rejected on Tuesday 9th September 2025
Current status: Rejected
Rejection code: no-action (see below for details)
Ban excessive waiting times on customer service helplines
We want the Government to introduce a law that prevents companies from keeping customers waiting on hold for more than 30 minutes. Any company that offers customer support over the phone should be required to answer within a reasonable time or provide a free call-back option.
Many people are left waiting on hold for 30 minutes or longer when trying to reach customer service. This happens across many industries and wastes customers’ time, causes stress, and can be especially difficult for vulnerable people.
We believe companies should not be allowed to trap customers in long waiting queues. A legal maximum waiting time of 5 minutes, or mandatory free call-back service, would ensure fair treatment and better customer service standards for everyone.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
It is unclear whether you want the government to mandate a 5 minute or 30 minute maximum waiting time. You could submit a new petition setting this out more clearly.
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