Submitted on Sunday 5th October 2025
Rejected on Wednesday 12th November 2025
Current status: Rejected
Rejection code: irrelevant (see below for details)
Ask for a change in wording on car insurance policies regarding theft of car
Asking the insurance companies to change wording when it comes to settlement of car theft from- at the insurers discretion - to at the customers discretion
Specifically when it is in relation to car theft
Car theft is the unequivocal time in which the customer is 100% a victim. Other claims may be subject to facts / variables.
Currently customers are faced with the fact of having to have their car back if it is recovered and repairable even if it causes them serious emotional distress.
To reduce stress on the victim it would be more humane and compassionate if insurers asked on first report “if the car is recovered and repairable - would you want it?” Give the victim the chance to move on.
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The Government e-Petitions Team gave the following reason:
We can only accept petitions about things the Government or Parliament are directly responsible for.
Decisions about insurance policies are a matter for individual insurance providers, not the UK Government or Parliament.
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