Have your say on government e-petitions

Ask NAO to investigate any errors in CMS arrears from system migrations

Submitted by Daniel Matthews on Thursday 23rd October 2025

Published on Tuesday 2nd December 2025

Current status: Open

Open until: Tuesday 2nd June 2026

Current Signatures: 531
(count is updated approximately hourly)

Relevant Departments

Tagged with

2025 ~ Actions ~ active ~ audit office ~ Caused ~ checks ~ False ~ Families ~ independence ~ Madely ~ National Audit Office ~ Officers ~ Parliament ~ pause ~ Prevent ~ Request ~ Reviewed ~ system ~ The National

Petition Action

Ask NAO to investigate any errors in CMS arrears from system migrations

Petition Details

We call on Parliament to request the National Audit Office (NAO) to conduct an audit of all arrears transferred between CSA and CMS (1993–2025), with results made public. Contractor data handling and verification must be transparent, and arrears checks kept active during any upgrades.

Additional Information

We believe that system changes from CSA to CMS have caused incorrect arrears and enforcement actions against parents. We believe that data errors and unverified balances continue to affect families unfairly. We need an independent review to fix any false arrears and prevent any similar issues in future migrations. Enforcement should pause automatically when arrears are disputed or under review to protect families from harm.


If you want to sign this petition (as opposed to merely discuss it), you need to do that on the government's e-Petitions website.

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at petition.parliament.uk

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