Submitted on Saturday 17th January 2026
Rejected on Thursday 19th February 2026
Current status: Rejected
Rejection code: duplicate (see below for details)
Investigate the service performance of couriers & enforce minimum standards.
Investigate courier service's performance and complaint handling.
Introduce and enforce minimum standards for courier services.
Apply penalties or corrective measures where standards are not met.
Ensure customers have meaningful protection and recourse.
Across the UK, customers regularly experience lost, delayed, damaged, or misdelivered parcels, alongside an ongoing lack of customer support. Customers report being unable to speak to real people, receiving generic automated responses, or having legitimate complaints closed without resolution.
Repeated service failures should trigger regulatory scrutiny, companies must be held to enforceable standards, and customers should have access to human customer support and fair compensation processes.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
There's already a petition about this issue. We cannot accept a new petition when we already have one about a very similar issue.
You are more likely to get action on this issue if you sign and share a single petition.
Ensure couriers are fully responsible for delivery issues & introduce penalties
petition.parliament.uk/petitions/747939
216.73.216.246 Wed, 08 Jul 2026 02:26:14 +0100
