Submitted by Rob Crompton on Friday 23rd January 2026
Published on Monday 23rd February 2026
Current status: Open
Open until: Sunday 23rd August 2026
Current Signatures: 321
(count is updated approximately hourly)
Relevant Departments
Tagged with
Chat ~ Compass ~ Compensation ~ Cost ~ Crime ~ Criminal ~ Culture ~ design ~ Digital ~ Effective ~ End ~ Expand ~ Failed ~ Injuries ~ Innocent ~ Medic ~ Message ~ Messages ~ Mission ~ Portal ~ progress ~ Reform ~ Replace ~ Restore ~ Reviewed ~ Scheme ~ Silence ~ Teams ~ URGENT ~ Urgent review ~ Victim
Urgent Review and Reform of the CICA Scheme
While the mission behind the Criminal Injuries Compensation Authority (CICA) to compensate innocent victims of crime is vital, we feel its current operational methods are failing the very people it was designed to protect.
A review could consider what we think are practical, cost-effective ways to help manage increasing caseloads without potentially alienating applicants:
Restore the Live Chat Function
Expand the powers of the Customer Resolution Team
Implement a Digital Progress Portal
Improve Guidance
Modernise processes on medical information
We are calling for an urgent Government review to end the "culture of silence" and replace it with transparency, efficiency, and compassion. Help us amplify this message.
If you want to sign this petition (as opposed to merely discuss it), you need to do that on the government's e-Petitions website.
216.73.216.219 Thu, 04 Jun 2026 03:37:13 +0100
