Have your say on government e-petitions

Review and improve the NHS' new online triage system

Submitted by Daniel Treece on Monday 23rd February 2026

Published on Monday 30th March 2026

Current status: Open

Open until: Wednesday 30th September 2026

Current Signatures: 79
(count is updated approximately hourly)

Relevant Departments

Tagged with

Access ~ Confident ~ Easier ~ Effective ~ Expected ~ Fairness ~ Fairs ~ Harder ~ Healthcare ~ Improved ~ Madely ~ Medic ~ NHS ~ Rapid ~ Reviewed ~ system ~ The NHS ~ vulnerability

Petition Action

Review and improve the NHS' new online triage system

Petition Details

New systems used to triage patients and book appointments within medical / GP practices need to be reviewed and (massively) improved.

Additional Information

We want to make access to health care easier rather than harder. We think systems such as Rapid Health have made it harder to gain access to health care.
This is about ensuring patients can access more timely, fair, and effective care.
I worry about how elderly, vulnerable, or less digitally confident patients are expected to navigate it.
Unfortunately, my experience has been anything but "easy" and or “rapid.”


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216.73.217.179 Tue, 23 Jun 2026 14:25:29 +0100